Privacy Policy

We respect your interests and concerns regarding the privacy of your personal information. This privacy policy explains how we collect and use your personal data. The policy applies to all personal information we process about you when you travel with us, purchase our services, visit our website, or otherwise interact with us. This policy also describes the measures we take to safeguard the personal information we collect, how long we retain the information, how you can contact us about our privacy practices, and how to exercise your rights regarding your personal information.

Who we are

We are Oinos Experience and our website address is:https://oinosexperience.gr.with head office in Heraklion, Crete, Greece.

What personal data we collect and why we collect it

The main purpose and use of your personal information is to provide our services to you and fulfill your transaction (booking a tour). The type of personal data we obtain: We obtain certain personal information in connection with the services we provide. This may include:

Personal identifying information such as name, title, gender, date of birth, nationality, country of residence and passport number.
Contact information such as email address and phone number.
When you create a personal account on our website, we may also record your sign in details and other information you fill out on your personal account or registration form.
Information about your booking(s) and travel plans which includes the itinerary, travel companions, pricing and date of travel.
We also record any specified requests or needs such as medical, dietary, or mobility considerations or any other assistance needs identified, or personal information you choose to share with us such as anniversaries, celebrations, interests or preferences as well as your consented responses to our surveys.
Payment information including name and billing address.
Our communications with you including emails, chat discussions, or social media posts. We also record your communication preferences such as subscriptions or unsubscribe notifications for our guest satisfaction survey, newsletters, marketing materials or other communications.
Information we collect when you use our website and other digital media may include your IP address, browser type, operating system, referring website, and certain web-browsing behavior. We also collect information via cookies and similar technologies when you visit our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may disclose or share some of your personal data with our partner companies or certain service providers or subcontractors for the following purposes:

To facilitate your booking and ensure the fulfillment of your tour arrangements and purchases.
To let you benefit from the services of our partners, with your consent. . Although we select our partners with great care, these partners have their own privacy policies that apply to the way they use your personal data.
For support services such as IT suppliers, marketing agencies, and credit and charge card companies. All such third parties are required to adequately safeguard your personal information and only process it in accordance with our instructions.
For statistical research and direct marketing both as performed by us and by third party service providers. All such third parties are required to adequately safeguard your personal information and only process it in accordance with our instructions.
With public authorities or government organizations as required by law to collect and share your identifying information and your booking and travel information for security reasons. We may also share your personal information with public authorities in the interest of your health, safety and security in the event of an emergency.

How we protect your data

We protect your personal information by security safeguards which are appropriate to the sensitivity of the information. These include premises security; locked filing cabinets; information technology security such as restricted access to specific programs, firewalls and software security; and restricting access to personal information only to those employees and partners to which it is necessary. We keep our employees up-to-date on policies and procedures regarding protecting personal information.

We may use the services of a third party to process personal information. However, we ensure there are confidentiality agreements in place so that your information is protected while in their possession.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy, so we advise you to review it frequently. If it regards changes to your privacy, we will notify you in this page that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

We welcome your feedback or any questions regarding our privacy policy or the use of your information. Please, feel free to contact us at [email protected].